Shipping policy

Shipping Policy

Last updated: November 4, 2025

Thank you for shopping with CYA Beauty.
We are committed to delivering your order quickly, safely, and transparently. Please review our shipping policy below.

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1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays).
You will receive an email notification once your order has been shipped, including a tracking number.

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2. Shipping Locations

We currently ship orders from Montréal, Québec, Canada.
As our operations grow, we may also use trusted third-party fulfillment centers located in Canada and the United States to ensure faster delivery and better service.

We currently ship to:

• All provinces and territories in Canada

• The United States (except Alaska, Hawaii, and U.S. territories)

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3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

We also offer:

• Free shipping in Canada on all orders over $100 CAD (before taxes)

• Standard shipping rates for orders under this amount

International orders may be subject to additional customs duties or import taxes, which are the responsibility of the customer.

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4. Estimated Delivery Times

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs inspections.

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5. Tracking and Confirmation

Once your order ships, you’ll receive a tracking link by email.
If you do not receive it within 3 business days after placing your order, please contact us at support@cyabeauty.com.

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6. Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged, please notify us within 7 days of the estimated delivery date.
We’ll work directly with the carrier to resolve the issue or send a replacement if applicable.

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7. Incorrect Addresses

Please double-check your shipping address before confirming your order.
CYA Beauty is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

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8. Contact Us

For any shipping-related questions, please contact:
📧 support@cyabeauty.com
📍 60-5200 Boulevard Henri-Bourassa West, QC, H4R 0T1, Canada.